PRIVACY POLICY
Effective Date: 15 August 2026
Website: www.bitwebdesign.co.za
Business: BIT Web Designs
Telephone: 068 195 4364
Email: support@bitwebdesigns.co.za
1. Introduction
BIT Web Designs (“BIT Web Designs”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit www.bitwebdesign.co.za, contact us, request our services, submit information through our website, or otherwise interact with BIT Web Designs.
We are committed to processing personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), as well as other applicable laws.
POPIA establishes conditions for the lawful processing of personal information and provides rights to individuals regarding their personal information.
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
BIT Web Designs
Website: www.bitwebdesign.co.za
Telephone: 068 195 4364
Email: support@bitwebdesigns.co.za
For purposes of POPIA, BIT Web Designs may act as the Responsible Party when determining the purpose and means of processing your personal information.
Where BIT Web Designs processes information on behalf of a client as part of a website, hosting, software, database or other service, BIT Web Designs may act as an Operator in accordance with the client’s instructions and applicable law.
3. Personal Information We May Collect
Depending on how you interact with our website and services, we may collect the following information:
3.1 Information You Provide Directly
This may include:
Full name
Business name
Telephone or mobile number
Email address
Physical or business address
Website address
Information contained in enquiries or messages
Details about the services you require
Information provided when requesting a quotation
Information provided when completing website forms
Billing and invoicing information
Information necessary to provide our services
We only request information that is reasonably necessary for the relevant purpose.
3.2 Technical Information
When you visit our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
This information may be used for website security, performance monitoring, analytics and improving the user experience.
4. How We Collect Information
We may collect personal information when you:
Visit our website
Complete a contact or enquiry form
Request a quotation
Contact us by telephone
Contact us by email
Communicate with us through messaging platforms
Purchase or request our services
Subscribe to communications from us
Submit information relating to a website or project
Communicate with us regarding an existing service
We may also receive information from third-party service providers where this is necessary to provide a service or comply with applicable law.
5. Why We Collect and Use Your Information
We may process your personal information for legitimate and lawful purposes, including to:
Respond to enquiries
Provide quotations
Provide website design and development services
Provide hosting, maintenance or technical support
Communicate with clients
Manage client accounts
Process payments and invoices
Deliver requested products or services
Improve our website and services
Maintain website and network security
Detect and prevent fraud, abuse or unlawful activity
Maintain business records
Send service-related communications
Send marketing communications where legally permitted
Comply with legal and regulatory obligations
Resolve complaints or disputes
Protect our rights and property
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
6. POPIA Compliance
BIT Web Designs is committed to complying with the applicable requirements of the Protection of Personal Information Act 4 of 2013 (POPIA).
We aim to process personal information in accordance with the principles of lawful processing, including:
Accountability
We accept responsibility for personal information under our control and take reasonable steps to comply with applicable data protection requirements.
Processing Limitation
We aim to collect and process personal information lawfully and reasonably and only where there is an appropriate legal basis for doing so.
Purpose Specification
Personal information will generally be collected for specific, explicitly defined and lawful purposes related to our business activities and the services we provide.
Further Processing Limitation
Where applicable, further processing will be assessed to ensure that it is compatible with the original purpose for which the information was collected or otherwise permitted by law.
Information Quality
We take reasonable steps to ensure that personal information in our possession is accurate, complete and up to date where necessary.
Openness
We aim to provide appropriate information about how personal information is collected and processed through this Privacy Policy and other notices where applicable.
Security Safeguards
We implement reasonable technical and organisational measures designed to protect personal information against loss, damage, unauthorised access, unauthorised disclosure and other unlawful processing.
Data Subject Participation
Where applicable, individuals may exercise rights relating to their personal information, including requesting access to or correction of personal information.
7. Legal Basis for Processing
Depending on the circumstances, we may process personal information where:
You have provided consent;
Processing is necessary to perform a contract with you;
Processing is necessary to take steps at your request before entering into a contract;
Processing is necessary to comply with a legal obligation;
Processing is necessary to protect a legitimate interest;
Processing is necessary to protect your interests; or
Processing is otherwise permitted by applicable law.
Where consent is relied upon, you may generally withdraw your consent, subject to legal or contractual limitations.
8. Direct Marketing
BIT Web Designs may use your contact information to provide information about our services, promotions, website packages, hosting, maintenance, digital services or other relevant business offerings where permitted by applicable law.
Where POPIA requires consent for electronic direct marketing, we will seek the required consent.
You may request that we stop sending marketing communications to you at any time by contacting:
Email: support@bitwebdesigns.co.za
Telephone: 068 195 4364
We will process your request in accordance with applicable law.
9. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help websites remember information about your visit and understand how visitors use the website.
We may use cookies for purposes such as:
Website functionality
Security
Website performance
Analytics
Improving user experience
Remembering preferences
Measuring website traffic
Third-party services integrated into our website may also place cookies or similar technologies.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
South African public websites similarly recognise the use of cookies and related technologies for website functionality and statistical analysis.
10. Third-Party Services
Our website or services may use third-party service providers, including providers involved in:
Website hosting
Domain registration
Website analytics
Email delivery
Payment processing
Website security
Cloud storage
Website plugins
Communication services
Advertising and marketing
Where third parties process personal information on our behalf, we aim to use appropriate contractual and security measures and require information to be handled in accordance with applicable legal requirements.
Third-party websites and services have their own privacy policies. BIT Web Designs is not responsible for the privacy practices of third parties outside our control.
11. Payment Information
Where you make a payment for our services, payment information may be processed by the relevant payment service provider.
BIT Web Designs does not intend to unnecessarily store sensitive payment card information on its own systems.
Payment providers may collect and process information in accordance with their own terms and privacy policies and applicable laws.
12. Sharing of Personal Information
We will not sell, rent or trade your personal information.
We may disclose personal information where reasonably necessary to:
Provide requested services
Work with authorised service providers
Process payments
Maintain our website and systems
Provide technical support
Comply with legal obligations
Respond to lawful requests from authorities
Protect our business, clients, users or property
Prevent fraud, security incidents or unlawful activity
Resolve disputes
We will take reasonable steps to ensure that third parties receiving personal information process it appropriately and securely.
13. International Transfers
Some of our technology, hosting, software or service providers may operate outside South Africa.
Where personal information is transferred or processed outside South Africa, BIT Web Designs will take reasonable steps to ensure that such transfers are conducted in accordance with POPIA and other applicable legal requirements.
This may include assessing whether the recipient provides an adequate level of protection or whether another lawful basis or safeguard applies.
14. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Theft
Misuse
Accidental destruction
Unauthorised disclosure
Unauthorised alteration
Unlawful processing
Security measures may include access controls, passwords, secure hosting, software updates, backups, encryption where appropriate, monitoring and other reasonable safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Data Breaches
If BIT Web Designs becomes aware of a security compromise involving personal information under our control, we will take appropriate steps to investigate and contain the incident.
Where required by POPIA or other applicable law, we will notify affected data subjects and/or the Information Regulator.
The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa.
16. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to maintain appropriate business records, to resolve disputes, or where required or permitted by law.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
17. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
Request confirmation that we hold personal information about you;
Request access to your personal information;
Request correction or updating of inaccurate or incomplete information;
Request deletion of personal information where legally appropriate;
Object to certain forms of processing;
Object to direct marketing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is being processed;
Lodge a complaint regarding the processing of your personal information.
The Information Regulator provides mechanisms for POPIA complaints and requests concerning personal information.
To exercise your rights, contact us at:
Email: support@bitwebdesigns.co.za
Telephone: 068 195 4364
We may need to verify your identity before processing certain requests.
18. Children’s Personal Information
Our website and services are not generally directed at children.
We do not knowingly collect personal information from children in circumstances where such collection or processing is prohibited by POPIA.
Where the processing of children’s personal information is contemplated, we will comply with the applicable requirements of POPIA, including obtaining the appropriate consent or authorisation where required.
19. Links to Other Websites
Our website may contain links to third-party websites.
These websites operate independently from BIT Web Designs and may have their own privacy policies.
We encourage users to review the privacy policies of third-party websites before providing personal information.
BIT Web Designs is not responsible for the privacy practices, content or security of third-party websites.
20. Accuracy of Information
We aim to keep personal information reasonably accurate and up to date.
If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us so that we can review and, where appropriate, correct the information.
21. Complaints
If you believe that BIT Web Designs has processed your personal information unlawfully or has otherwise failed to comply with applicable data protection requirements, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
BIT Web Designs
Email: support@bitwebdesigns.co.za
Telephone: 068 195 4364
You may also lodge a complaint with the Information Regulator of South Africa where appropriate.
The Information Regulator provides an online service for submitting POPIA complaints and other privacy-related matters.
22. Information Regulator Contact Details
Information Regulator – South Africa
Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
The Information Regulator is established under section 39 of POPIA and is responsible for monitoring and enforcing compliance with POPIA and PAIA.
23. Changes to This Privacy Policy
BIT Web Designs may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legislation.
The updated version will be published on this page with an updated effective date.
We encourage visitors to review this Privacy Policy periodically.
24. Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact us.
BIT Web Designs
Website: www.bitwebdesign.co.za
Telephone: 068 195 4364
Email: support@bitwebdesigns.co.za
Last Updated: 15 August 2026
Important Notice
This Privacy Policy is intended as a practical website privacy policy and incorporates key POPIA principles. It is not a substitute for legal advice. BIT Web Designs should ensure that the policy accurately reflects the actual data it collects, its hosting/analytics providers, cookies, marketing practices, payment providers and other third-party services before publishing it.