TERMS AND CONDITIONS
Effective Date: 15 August 2026
Business: BIT Web Designs
Website: www.bitwebdesign.co.za
Telephone: 068 195 4364
Email: support@bitwebdesigns.co.za
1. Introduction
These Terms and Conditions govern the provision of website design, development, hosting, maintenance, digital marketing and related services by BIT Web Designs (“BIT Web Designs”, “we”, “us” or “our”) to clients (“Client”, “you” or “your”).
By accepting a quotation, making a payment, instructing BIT Web Designs to commence work, or using our services, you agree to be bound by these Terms and Conditions.
2. Services
BIT Web Designs may provide services including, but not limited to:
Website design and development
Website redesign
WordPress website development
Website hosting
Domain registration and management
Website maintenance
Website updates
Search Engine Optimisation (SEO)
Google Business Profile services
Digital marketing
Google Ads management
Social media marketing
Website security and optimisation
Technical support
Other digital and web-related services agreed upon with the Client
The exact services to be provided will be outlined in the relevant quotation, proposal, invoice or written agreement.
3. Quotations and Project Approval
All quotations provided by BIT Web Designs are subject to the scope of work specified in the quotation.
A quotation may specify:
Services included
Project requirements
Estimated completion period
Number of pages or deliverables
Features and functionality
Hosting and domain requirements
Marketing services
Pricing
Payment terms
A project will be considered approved once the Client:
Accepts the quotation in writing;
Makes the required deposit; or
Gives BIT Web Designs written or verbal instruction to commence work.
Once the project has been approved and work has commenced, cancellation may be subject to the cancellation provisions contained in these Terms and Conditions.
4. Website Project Payment Terms
Unless otherwise agreed in writing, the standard payment structure for website development projects is:
40% Deposit
A 40% deposit is required before work on the project commences.
The deposit confirms the Client’s acceptance of the quotation and secures the project.
BIT Web Designs is not required to commence work until the deposit has been received.
Remaining Balance
The remaining 60% balance is payable within 7 working days after completion of the project.
For purposes of these Terms and Conditions, a project is considered completed when the agreed website or deliverables have been substantially completed and made available to the Client for final review or publication.
5. Project Completion and Client Approval
Once the agreed project has been completed, BIT Web Designs will provide the Client with an opportunity to review the work.
The Client must provide any reasonable final amendments relating to the agreed scope of work within the agreed review period.
Requests that fall outside the original scope of work may be treated as additional work and may incur additional charges.
A project will not be considered incomplete merely because the Client requests additional features, functionality, pages, content or design changes that were not included in the original quotation.
6. Additional Work
Additional work outside the agreed quotation may include:
Additional website pages
Additional functionality
Additional design revisions
Additional integrations
Additional forms
E-commerce functionality
Additional content creation
Additional graphic design
Additional SEO work
Additional marketing services
Changes requested after approval
Major changes to an approved design
New features requested after development has commenced
Additional work may be quoted separately and will only be undertaken once the Client has approved the additional cost.
7. Hosting Fees
Where BIT Web Designs provides website hosting, hosting fees are payable monthly in advance.
Hosting Payment Due Date
All monthly hosting fees must be paid on or before the 1st day of each month.
Failure to make payment by the due date may result in:
Website suspension;
Hosting suspension;
Temporary disabling of services;
Additional administration or reconnection fees; and/or
Termination of hosting services where the account remains unpaid.
BIT Web Designs reserves the right to suspend hosting services where an account is overdue.
8. Domain Registration and Renewal
Where BIT Web Designs manages a domain on behalf of the Client, the Client is responsible for ensuring that all applicable domain registration and renewal fees are paid.
Domain fees may be charged separately from hosting fees.
Failure to pay domain renewal fees may result in the domain expiring or becoming suspended.
BIT Web Designs cannot be held responsible for loss of a domain resulting from non-payment where the Client has been notified of the applicable renewal requirements.
9. Monthly Marketing Fees
Where the Client subscribes to ongoing marketing services, including but not limited to:
Google Ads management
SEO
Social media marketing
Digital advertising management
Google Business Profile management
Content marketing
Other recurring marketing services
the applicable monthly marketing fee is payable on or before the 1st day of each month.
Marketing services may be suspended if payment is not received by the due date.
Advertising spend paid directly to advertising platforms, such as Google or Meta, may be separate from BIT Web Designs’ management fee unless otherwise stated in writing.
10. Late Payments
Payments that are not received by the applicable due date may be considered overdue.
BIT Web Designs reserves the right to suspend work or services where an account is overdue.
This may include:
Pausing website development;
Suspending hosting;
Suspending maintenance;
Suspending marketing services;
Pausing advertising management;
Restricting access to certain services; and/or
Delaying delivery of outstanding work.
Services may resume once outstanding amounts have been settled, subject to any applicable reconnection or administration fees.
11. Website Ownership and Handover
Unless otherwise agreed in writing, ownership and/or transfer of completed website deliverables may be subject to the Client’s account being fully paid.
BIT Web Designs may retain access to website development, hosting, administrative or technical systems until all outstanding amounts relating to the project or applicable services have been paid.
Once the Client’s account has been fully settled, BIT Web Designs will provide the agreed access, credentials or handover information applicable to the project.
12. Client Responsibilities
The Client is responsible for providing BIT Web Designs with the information and materials reasonably required to complete the project.
This may include:
Company information
Contact details
Business descriptions
Logos
Images
Product information
Service information
Pricing
Social media links
Domain information
Login credentials where required
Legal documents
Terms and conditions
Privacy policies
Other relevant content
The Client confirms that they have the necessary rights and permissions to use materials supplied to BIT Web Designs.
BIT Web Designs will not be responsible for delays caused by the Client’s failure to provide required information, approvals, content or access.
13. Client-Supplied Content
The Client is responsible for ensuring that all content supplied to BIT Web Designs is accurate and lawful.
This includes:
Text
Images
Videos
Logos
Product information
Prices
Claims about products or services
Copyrighted materials
The Client indemnifies BIT Web Designs against claims arising from materials supplied by the Client where such claims result from the Client’s lack of rights, permissions or authority to use those materials.
14. Website Revisions
The number of revisions included in a project will depend on the quotation or agreed scope of work.
Reasonable revisions relating to the original brief may be included.
Requests that substantially change the original design, functionality or project requirements may be charged separately.
15. Project Delays
BIT Web Designs will make reasonable efforts to complete projects within the estimated timeframe.
However, project completion dates may be affected by:
Delays in receiving information from the Client;
Delays in receiving approvals;
Changes to the project scope;
Third-party services;
Hosting issues;
Domain issues;
Plugin or software compatibility;
Technical problems;
Force majeure events; or
Other circumstances outside BIT Web Designs’ reasonable control.
16. Third-Party Services
Websites may rely on third-party services, platforms or software, including:
WordPress
Web hosting providers
Domain registrars
Payment gateways
Google services
Meta services
Plugins
Themes
APIs
Email providers
Security services
BIT Web Designs is not responsible for interruptions, changes, price increases, limitations, security incidents or discontinuation of third-party services that are outside our reasonable control.
17. Website Hosting
Where BIT Web Designs provides hosting, hosting services are subject to the terms and limitations of the applicable hosting infrastructure and provider.
Hosting fees do not automatically include website development, maintenance, content changes, SEO or marketing unless expressly stated in writing.
18. Website Maintenance
Website maintenance services are only included where specifically stated in the quotation or service agreement.
Maintenance may include:
WordPress updates
Plugin updates
Theme updates
Security monitoring
Backups
Minor content changes
Technical support
The exact maintenance services included will depend on the Client’s selected package.
19. Marketing Services
BIT Web Designs may provide marketing services based on an agreed monthly package.
Marketing results can be affected by numerous factors outside BIT Web Designs’ control, including:
Competition
Advertising budgets
Search engine algorithms
Market conditions
Consumer behaviour
Third-party advertising platforms
Website performance
Client responsiveness
BIT Web Designs does not guarantee a specific number of leads, sales, rankings, enquiries or revenue unless expressly agreed in writing.
20. Google Ads and Advertising Spend
Where BIT Web Designs manages advertising campaigns, the Client’s advertising budget may be separate from BIT Web Designs’ management fee.
The Client remains responsible for ensuring that sufficient funds are available for advertising platforms where required.
BIT Web Designs does not guarantee advertising results.
21. Cancellation of Monthly Services
A Client wishing to cancel recurring hosting, maintenance or marketing services should provide written notice to BIT Web Designs.
Any outstanding invoices must be settled before cancellation or transfer of services.
Where services have already been provided for the relevant billing period, fees for that period may remain payable.
22. Cancellation of Website Projects
If the Client cancels a website project after work has commenced, BIT Web Designs may retain an amount reasonably corresponding to work already completed, committed resources and costs incurred.
Where the amount already paid is insufficient to cover work completed and costs incurred, the Client may be responsible for the outstanding balance.
23. Refunds
Payments for work already completed, services already provided or third-party costs already incurred are generally non-refundable, subject to applicable South African law and the specific terms of the Client’s agreement.
Any refund request will be considered based on the circumstances of the matter and applicable law.
24. Intellectual Property
Unless otherwise agreed in writing, BIT Web Designs retains ownership of its pre-existing materials, development tools, templates, systems, processes, code libraries and other intellectual property used to provide services.
Third-party themes, plugins, software, stock images, fonts and other licensed materials remain subject to their respective licence terms.
The Client will receive the rights agreed upon in the quotation or service agreement once applicable payments have been fully settled.
25. Portfolio and Marketing Use
Unless the Client expressly requests otherwise in writing, BIT Web Designs may display completed website projects in its portfolio and marketing materials for the purpose of demonstrating its work.
This may include displaying:
Website screenshots
Business name
Website URL
General project description
BIT Web Designs will not intentionally publish confidential Client information.
26. Website Security
BIT Web Designs takes reasonable steps to maintain website security where security services are included.
However, no website can be guaranteed to be completely secure.
Security may be affected by:
Outdated software;
Third-party plugins;
Weak passwords;
Client access;
Hosting infrastructure;
Third-party integrations;
Malware;
Cyberattacks; and
Other factors outside BIT Web Designs’ reasonable control.
27. Limitation of Liability
To the extent permitted by South African law, BIT Web Designs will not be liable for indirect, incidental, consequential or special losses arising from the use of our services.
This may include loss of:
Profits;
Business opportunities;
Revenue;
Data;
Website traffic; or
Business reputation.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
28. POPIA and Personal Information
BIT Web Designs is committed to complying with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Personal information will be processed in accordance with our Privacy Policy and applicable law.
Our Privacy Policy explains how we collect, use, store, protect and process personal information.
29. Confidentiality
Both parties agree to treat confidential business, technical and commercial information received from the other party as confidential and not disclose such information to unauthorised third parties except where required by law or necessary to provide the agreed services.
30. Force Majeure
BIT Web Designs will not be responsible for delays or failure to perform services caused by circumstances beyond our reasonable control.
These may include:
Natural disasters;
Power failures;
Internet outages;
Cyberattacks;
Government restrictions;
Strikes;
Third-party service outages;
Hosting failures;
Telecommunications failures; or
Other circumstances beyond reasonable control.
31. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law.
32. Changes to These Terms
BIT Web Designs reserves the right to update these Terms and Conditions from time to time.
The latest version will be published on the BIT Web Designs website.
Where a material change affects an existing Client agreement, reasonable notice will be provided where required.
33. Contact Details
For questions regarding these Terms and Conditions, payments or services, please contact:
BIT Web Designs
Website: www.bitwebdesign.co.za
Telephone: 068 195 4364
Email: support@bitwebdesigns.co.za
Last Updated: 15 August 2026